What's Covered Under Warranty?
Your solar system is backed by multiple layers of warranty coverage — from Venture Home's installation warranty to manufacturer warranties on the equipment itself. Here's a breakdown of what's covered and by whom.
Venture Home Workmanship Warranty — 10 Years
Venture Home provides a 10-year workmanship warranty on every installation we complete.
What It Covers
Installation quality, including:
- All roof penetrations made during installation
- Structural issues attributable to our installation work
- Roof leaks caused by our installation
How to Make a Claim
If you experience a roof leak or structural issue that is attributable to our installation work, Venture Home will address it at no cost to you within this warranty period.
Contact Customer Success: 800-203-4158
Applies To
All customer-owned systems (cash purchase, solar loan, prepaid lease).
For lease and PPA customers, see the TPO Coverage section below.
Equipment Warranties — Customer-Owned Systems
Solar Panels
- Duration: 25-year product warranty
- Coverage: Manufacturing defects and performance degradation beyond specified thresholds
- Provider: Panel manufacturer
Enphase Microinverters
- Duration: 25-year product warranty
- Note: The Enphase IQ Gateway (communication hub) carries a separate 5-year warranty
- Provider: Enphase
Tesla Powerwall (Battery)
- Duration: 10-year product warranty
- Labor: Tesla's warranty also covers associated labor costs for any covered repairs
- Provider: Tesla
Tesla Solar Inverter
- Duration: 12.5-year product warranty
- Labor: Also covered by Tesla
- Provider: Tesla
Making Equipment Warranty Claims
If you have a question about a specific equipment warranty claim:
- Contact our Customer Success team: 800-203-4158
- We'll help coordinate with the manufacturer
- Manufacturer handles repair/replacement under their warranty terms
TPO Coverage — Lease and PPA Customers
If your system is financed through a lease or Power Purchase Agreement (PPA), your finance provider owns the equipment and is responsible for its maintenance and upkeep.
Coverage Duration
Full term of your agreement — typically 25 years
What's Included
- ✅ All required maintenance and repairs
- ✅ System monitoring
- ✅ Insurance on the equipment
- ✅ Production guarantee with money-back coverage if your system underperforms
Your Responsibility
Nothing. As a lease or PPA customer, you should never pay out of pocket for a system repair or equipment failure.
How to Request Service
If something goes wrong with your system:
- Contact Venture Home: 800-203-4158
- Or contact your finance provider directly
- They will coordinate the appropriate service
Find your provider's contact info: [[finance-providers|Finance Provider Contact Information]]
Warranty Summary Table
| Component | Customer-Owned | Lease/PPA | Warranty Provider |
|---|---|---|---|
| Installation Workmanship | 10 years | N/A (TPO covers) | Venture Home |
| Roof Penetrations | 10 years | N/A (TPO covers) | Venture Home |
| Solar Panels | 25 years | 25 years | Manufacturer |
| Enphase Microinverters | 25 years | 25 years | Enphase |
| Enphase IQ Gateway | 5 years | 5 years | Enphase |
| Tesla Powerwall | 10 years | 10 years | Tesla |
| Tesla Inverter | 12.5 years | 12.5 years | Tesla |
| Maintenance & Repairs | Customer | Included | TPO Provider |
| Monitoring | Customer | Included | TPO Provider |
| Insurance | Customer | Included | TPO Provider |
What's NOT Covered
Customer-Owned Systems
- Routine maintenance (cleaning, inspections)
- Damage from homeowner modifications
- Acts of nature (unless covered by homeowner's insurance)
- Consumable parts beyond warranty periods
All Systems
- Damage from:
- Homeowner alterations
- Third-party work on the system
- Extreme weather events (may be insurance claim)
- Neglect or misuse
How to Report a Warranty Issue
For Venture Home Workmanship
Phone: 800-203-4158 Email: Via the Venture Home app What to provide: Photos of the issue, description of problem, when it started
For Equipment Warranties
Phone: 800-203-4158 We'll coordinate: Directly with manufacturer You may need to: Provide equipment serial numbers, photos, error codes
For TPO (Lease/PPA) Service
Contact: Your finance provider directly Or: Venture Home can route the request: 800-203-4158
Related Articles
- [[report-issue-service-visit|How Do I Report an Issue or Request a Service Visit?]]
- [[system-troubleshooting|System Troubleshooting Guide]]
- [[finance-providers|Finance Provider Contact Information]]
- [[equipment-manufacturers|Equipment Manufacturer Information]]
Questions?
Contact Customer Success:
- Phone: 800-203-4158
- Email: Via the Venture Home app
- Webchat: Available on our website during business hours
We can help clarify warranty coverage and route you to the right contact for your specific issue.