How to Check Your System's Performance
The best way to confirm your system is working is to log into your monitoring app. Depending on your system, this will be:
- Enphase → Enphase App
- Tesla → Tesla App
- SolarEdge → mySolarEdge App
- SunPower → mySunPower App or SunStrong App
[[monitoring-by-manufacturer|Monitoring Your Solar System by Manufacturer]]
What to Look For
Inside the App
You can see your:
- Daily production — today's generation
- Monthly production — this month's total
- Lifetime production — total since installation
Signs Your System Is Working Normally ✅
- ✅ Consistent daily production — numbers every day (weather varies)
- ✅ No gaps in data — continuous monitoring
- ✅ No error alerts — app shows "all clear"
- ✅ Smooth production curves — bell curve shape on sunny days
Red Flags to Watch For 🚩
Contact support if you see:
| Red Flag | What It Means | Action |
|---|---|---|
| Days with zero production | System offline or major fault | [[report-issue-service-visit|Contact support]] |
| Sudden drop vs. last year | Possible equipment issue | [[production-low|Check production guide]] |
| Error notifications | Inverter or communication problem | [[system-troubleshooting|Check troubleshooting]] |
| Visible panel damage | Physical damage from storm/debris | [[system-damage|Report damage immediately]] |
| Gaps in monitoring data | Connectivity or hardware issue | [[report-issue-service-visit|Contact support]] |
When to Contact Support
Reach out to Venture Home if you see any of the following:
Immediate Contact
- 🔴 Multiple consecutive days of zero production
- 🔴 Visible damage to panels or inverter
- 🔴 Error alerts in your monitoring app
Contact Within a Few Days
- 🟡 Significant unexplained drop vs. same month last year
- 🟡 Gaps in production data lasting more than a week
- 🟡 One panel/string significantly lower than others
Educational Call (Usually Normal)
- 🟢 Higher utility bill but production looks normal → likely consumption increase
- 🟢 Lower winter production → normal seasonal variation
- 🟢 Day-to-day variation → normal weather effects
What Support Can Do
Our team can:
- ✓ Review your system's production data remotely
- ✓ Diagnose issues without a home visit (in many cases)
- ✓ Determine if a service visit is needed
- ✓ Help interpret your monitoring data
If your system appears to be working normally but you're concerned about your utility bill:
Our team can help you:
- Review your production history
- Compare to expected performance
- Talk through what may be driving higher consumption
[[solar-utility-bill|How Will Solar Change My Utility Bill?]]
Quick Self-Check
Ask yourself:
-
Is my app showing production every day?
- Yes → System is likely working
- No → Check for errors or gaps
-
Does sunny day production look like a bell curve?
- Yes → Normal operation
- No → Possible issue
-
Any red error messages?
- No → Good
- Yes → Note the error code
-
How does this month compare to last year same month?
- Similar → Normal
- Much lower → Worth investigating
Need Help?
Venture Home Customer Success:
- Phone: 800-203-4158
- Email: Via the Venture Home app
- Webchat: Available on our website during business hours
When you contact us, it helps to have:
- Screenshot of your monitoring app
- Any error messages (exact text)
- How long you've noticed the issue
- Recent weather in your area
Related Articles
- [[monitoring-by-manufacturer|Monitoring Your Solar System by Manufacturer]] — App-specific guides
- [[production-low|My Production Seems Low — What's Going On?]] — Understanding production concerns
- [[system-troubleshooting|System Troubleshooting Guide]] — Common issues and fixes
- [[report-issue-service-visit|How Do I Report an Issue?]] — When and how to contact support
- [[solar-utility-bill|How Will Solar Change My Utility Bill?]] — Understanding your bill vs. production
Remember
- Your monitoring app is your best tool for checking performance
- Most issues show up as errors or gaps in the app
- Seasonal variation is normal — compare year-over-year, not month-to-month
- When in doubt, contact us — we're here to help!