What Happens If a Panel, Inverter, or Battery Stops Working?

Equipment issues are rare, but they do happen. Here's what to do and what to expect.

Start with Venture Home

No matter what the issue is:

• Panel not reporting
• Inverter offline
• Battery not charging
• Error codes in your monitoring app

Contact Venture Home first.

You don't need to figure out whether it's a product defect or an installation issue, or call the manufacturer directly.

We'll:

• ✓ Diagnose the problem
• ✓ Determine what's covered and by whom
• ✓ Coordinate the repair

This is true whether your system is brand new or years old.

Contact:

• Phone: 800-203-4158
• App or webchat: Through the Venture Home app

What's Covered and What Does It Cost?

This depends on what caused the issue and whose warranty applies.

Venture Home Workmanship Warranty

If the repair falls under our 10-year workmanship warranty:

• ✅ No cost to you
• ✅ We stand behind our installations

See [[warranty-coverage|What's Covered Under Warranty]]

Manufacturer Warranty

If the issue is an equipment defect covered by the manufacturer's warranty (Enphase, Tesla, SolarEdge, etc.):

• ✅ Equipment replaced at no cost
• ⚠️ Labor coverage depends on manufacturer's warranty terms
• Some include labor, some cover parts only

💡 We'll be transparent with you about what applies in your situation before any work is scheduled.

Out of Warranty

If your system is outside all applicable warranty periods:

• We'll give you a clear estimate before proceeding
• You decide whether to proceed

TPO Customers (Lease/PPA)

If your system is owned by SunStrong, Palmetto, or another TPO provider:

• ✅ Monitoring, maintenance, and equipment repairs are included in your agreement
• ✅ Still start by contacting Venture Home
• ✅ We can help triage and connect you with your provider's service team

See [[finance-providers|Finance Provider Information]] for contact details

What to Expect

Timeline depends on:

• Nature of the repair
• Parts availability

Many inverter and microinverter issues can be diagnosed remotely.

We'll:

• Keep you updated on status
• Give you a realistic timeline once we've assessed the situation

Quick Reference

Related Articles

• [[system-troubleshooting|System Troubleshooting Guide]] — Common issues and fixes
• [[report-issue-service-visit|How Do I Report an Issue or Request a Service Visit?]] — Getting help
• [[warranty-coverage|What's Covered Under Warranty]] — Full warranty details
• [[finance-providers|Finance Provider Information]] — TPO provider contacts

Bottom line: Equipment issues are rare. When they happen, we've got you covered. Contact us at 800-203-4158.